Welcome to Maple Camera Co. 🍁

Thanks for your order — we’re glad you’re here. This page has everything you need to get started fast: quick setup, care tips, and exactly what we inspect before your gear ships.

If we earned it, we’d really appreciate an honest review. No incentives — just your real experience.

Start here (2 minutes)

  1. Open + inspect the package for shipping damage.
  2. Find your essentials (battery/charger, caps, strap, etc.).
  3. Save your order info (order number + item name).
If something looks off, skip troubleshooting and jump to Support.

Quick Setup Checklist ✅

For camera bodies (first 10 minutes)

  • Charge the battery fully.
  • Insert your SD card and format it in-camera (Menu → Format).
  • Reset settings (Menu → Reset/Initialize) to clear old custom configs.
  • Set date/time (helps with file organization).
  • Test the basics: take 5 photos (bright light + indoor light) and confirm autofocus locks quickly.
  • Review images at 100% zoom for anything unusual.
Optional but recommended
  • Update firmware from the manufacturer’s official site.
  • Enable auto sensor cleaning (if supported).

For lenses

  • Check the glass (front + rear) under a phone flashlight.
  • Mount the lens and test: autofocus (near → far), aperture changes (if applicable), zoom/focus ring smoothness, stabilization (if applicable).
Quick “Is this normal?”
  • A gentle rattle in some lenses can be normal (stabilization components).
  • Tiny internal dust is common and usually doesn’t affect images.
  • Light cosmetic wear is normal on used gear — function matters most.

Care & Storage Tips 🧼

Cleaning (simple + safe)

What to use
  • Microfiber cloth
  • Manual air blower
  • Lens cleaning solution (a few drops max)
What NOT to use
  • Paper towels
  • Household cleaners
  • Compressed air cans directly on sensitive parts

Best practice: blow dust first → then wipe gently in circles. Keep caps on when not in use.

Storage (prevents fungus + damage)

  • Store in a cool, dry place.
  • Avoid long-term storage in damp areas.
  • Use silica gel packs in your bag/case (swap occasionally).
  • Don’t leave batteries fully drained for long periods.

Battery health

  • If storing for a while, keep batteries around 40–70%.
  • Avoid extreme heat (e.g., cars in summer).

Our Inspection Standards 🔍

We treat used gear like it’s going to our own kit. Every item is checked for function + condition, then packaged to arrive safely.

Camera bodies

Function checks
  • Power on/off + menu navigation
  • Shutter firing + burst mode
  • Autofocus (single + continuous, when applicable)
  • Ports & hot shoe (basic check)
  • Card slot + write/read test
  • Video record/start/stop (when applicable)
  • Buttons/dials + touch screen (if applicable)
Condition checks
  • Sensor / mirror box area (visual check)
  • Mount condition + alignment
  • Battery door, card door, tripod mount, strap lugs

Lenses

Optics
  • Front/rear elements checked under bright light
  • Look for haze, fungus, scratches, separation, heavy cleaning marks
Mechanics
  • Focus/zoom rings through full range (smoothness + consistency)
  • Mount fit + electrical contacts
  • Aperture operation (if applicable)
  • Stabilization behavior (if applicable)
Accessories included: We include what’s listed on your order. If you expected something and it isn’t there, tell us — we’ll fix it fast.

Condition expectations (plain English)

Used gear can show normal wear. We aim to be accurate and fair about condition. If the item condition doesn’t match what you expected, we want to know.

Returns & Support 🤝

Need help?

Fastest way to help you is with: order number, item name, a quick description, and 1–2 photos/videos if relevant.

If you purchased on a marketplace (eBay, etc.)

Please message us through the platform you ordered on (it keeps everything tied to the transaction).

If you purchased on our website

Email us at: support@maplecameraco.com

Returns (simple)

  • 30-day returns (from delivery date) on eligible items.
  • If you changed your mind, return shipping is typically the buyer’s responsibility.
  • If something arrived not as described or with a functional issue, contact us right away so we can make it right.

Full details: Returns Policy

Help us grow (optional) ⭐

If we earned it, we’d love an honest Trustpilot review — it helps a small business a ton. (We never offer incentives for reviews.)

⭐ Leave a Trustpilot Review

Thank you — every review helps other buyers feel confident buying used gear.

FAQ

My lens makes a sound when moved — is it broken?
Often no. Some lenses have stabilization groups that can make a soft movement sound. If autofocus and stabilization work normally, it’s usually fine — but message us if you’re unsure.
I see tiny dust inside the lens.
Small internal dust is common and usually won’t affect images. If you see haze/fungus-like patterns or heavy marks, reach out.
How do I test everything quickly?
Take 10 photos: 3 outdoors bright, 3 indoors, 2 at minimum focus distance, 2 at far distance. Then zoom to 100% and check sharpness + anything unusual.